Role: Service Delivery Team Lead

The person who leads the team which plays a role in Service Engagement in delivering content specific to their role and in working together with the Service Engagement Lead and Service Engagement Manager in meeting the Service Engagements targets.

Role Sets: Roles

Relationships


Additionally Performs	Analyze Scope Of Services Assess Service Catalogue Assess Service Performance Assess Solution Confirm Knowledge Exchange Objectives Confirm Service Level Agreements Define Knowledge Exchange Acceptance Criteria Define Terms Of Reference Design Communication Mechanism Develop Service Governance Plan Establish Service Engagement Model Execute Early Life Support For Service Engagement Initiation Execute Operational Readiness Assessment On Service Engagement Set-Up Finalize Assessment And Review Plan Finalize Knowledge Exchange Plan Finalize Operational Level Agreements And Supplier Service Level Agreements Finalize Service Estimation Model Handover Service Management Activities To Service Delivery Teams Identify And Assign Roles Identify Gaps In Current Documentation Identify Knowledge Requirements And Skill Gaps Obtain Sign-Off On Service Engagement Initiation Plan For Baselining And Stabilization Prepare For Operational Readiness Assessments Publish Revised Service Estimation Model Publish Service Level Agreements Review Due Diligence Output And Proposed Solution Roll Out Service Engagement Model Transfer Outstanding Service Engagement Initiation Activities To Run Team Validate Service Engagement Model Validate Service Level Agreements